Legal Notices

Good Faith Estimate Notice

Under the No Surprises Act, you have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.

You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

Requesting Your Health Care Records

You have the right to request a copy of your mental health records.

To request your records, please submit a written request to Murdock Therapy. Requests may be made by email at info@murdocktherapy.com, or by mail to 5900 Balcones Drive, Suite 100, Austin, Texas 78731. Records will be provided in accordance with Texas law and applicable privacy regulations.

If you have questions about accessing your records, please contact Murdock Therapy for assistance.

Texas Behavioral Health Executive Council

The Texas Behavioral Health Executive Council (BHEC) regulates licensed mental health professionals in Texas. You may contact BHEC directly. Contact information is available at https://bhec.texas.gov/contact-us/.

Filing a Consumer Complaint

If you wish to file a consumer complaint, you may do so with the Texas Office of the Attorney General. Instructions for filing a consumer complaint are available at https://www.texasattorneygeneral.gov/consumer-protection.